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What's new
Recently added functionality explained
New Release: New Menu Structure and New Roles (Duration: 2mins) 1st Dec
Overview of the latest release, detailing the redesigned menu structure and the introduction of new roles, with guidance on how to navigate and use the updated interface.
11 steps
New Release: Improving existing modules (Duration: 2 mins) 10th Nov
We've updated: Automatic linking of newly created Property Owners to their property, options to handle your admin management details, being able to send bulk tenant account invitation reminders and an optional copy of account emails in the Notify Tenant module.
9 steps
New Release: Property Owners (Duration: 3 mins) - 23rd Oct
Stand out from competitors by showing how you manage customer repairs. Account holders can now add Property Owners to properties, enabling quick email updates and, if owners handle their own repairs, seamless job assignment through Fiixit.
16 steps
New Release: Subscriptions (Duration: 2 mins) - 23rd Sep
Learn how to start, manage and view your subscription details, including updating information and viewing subscription history.
11 steps
New Release: Editing trades and tenants, communications and compliance enhancements (Duration: 2 mins) - 11th Aug
The landlord can now edit non-registered tenant emails and tradesperson details. Dashboard compliance reminders now trigger 60 days before due dates, with monthly summary emails sent on the 1st. Key reply-to emails now direct responses back to the landlord to ensure no important communications are missed.
6 steps
New Release: New ticketing portal and user notes (Duration: 2 min) - 28th July
We’ve taken on board customer feedback and launched a new secure portal that allows tenants to report repairs without needing to create an account. Also Landlords can now add personal notes to each ticket, and we’ve also introduced new sorting options in the My Compliance section.
8 steps
New Release: Ticket archiving and CSV restructure (Duration: 2 min) - 12th June
We've focused on some remediation and enhancements in this release. Thanks for all the feedback to help us improve our platform!
7 steps
New Release: Customise your business and workflow (Duration: 2 mins) - 20th May
We've added some customisation features into your Account Settings to help you manage your workflow and bring your business to life at Fiixit!
12 steps
New Release: Ticket pdf download and Private chat file sharing (Duration: 2 mins) - 21st April
This guide highlights new features including PDF ticket downloads for comprehensive record-keeping and proof of action, enhanced private chat functionality with file sharing between landlords and trades, quick access to guides, streamlined ticket creation, and user information for tenancy status indicators, trade registration status, and overdue job alerts.
11 steps
New Release: Tenants Mass Upload (Duration: 3 mins) - 19th March
Add tenant email and tenancy dates in one go via a mass upload csv file. Improved user interface in desktop and mobiles for Add Property/Add Tenant.
8 steps
The Fiixit platform: Adding value to self-managing landlords (Duration : 2 mins)
The Fiixit platform simplifies and streamlines tasks, seamlessly connecting people and information for smarter, better management.
1 step
New Release: My Checklist (Duration: 2 mins) - 24th Feb
Landlords can now create up to 10 checklist items to track important information in a new Checklist tab for each ticket. Share items with trades and export the list across your entire portfolio. Automate those manual tasks. :-)
13 steps
New Release: Ticket archiving, priority tickets and activity feed customisation (Duration: 2 mins) - 3rd Feb
Tickets older than 60 days are now archived but remain accessible in My Jobs. Users can prioritise tickets in their My Jobs feed and customise activity feed content.
8 steps
New Release: Video and optimised job booking to fit mobile screens (Duration: 1 min) - 13th Jan
You can now add videos to tickets at creation or during their lifecycle, with updates logged in the activity and history records. Media-saving functionality is improved, and job book details are now optimised for mobile screens.
5 steps
New Release: Editing and deleting ticket functionality and notifications (Duration: 2 mins) - 9th Dec
Landlords can now edit job categories, subcategories, locations and delete tickets raised by themselves. Stay informed with Fiixit! All users now receive notifications in My Messages for updates and key platform info
10 steps
New Release: Property tagging and application filters. Property bedrooms capture and ticket category updates (Duration: 4 mins) - 14th Nov
The creation of user defined property tags allows a user to filter their dashboard by custom categories. The added bedroom details in the property records now flow directly to ticket creation locations, streamlining repair location identification. Ticket categories have also been updated based on user feedback.
14 steps
New Release: Ticket workflow updates and My Properties/Tenant status summaries (Duration: 3 mins) - 14th Oct
A 5th In Progress category has been added for the landlord to differentiate between Check Completion, jobs that have passed their booked date but not yet marked complete and Ready to Close jobs that have been marked complete. Tradespeople now see jobs they have marked complete moved to their closed ticket list. Add in some useful summaries for the landlord and extra power enabling them to mark jobs complete, scroll history in My Jobs and that's a rap for this release!
11 steps
New Release: Landlord Job Assignment and User Guides (Duration: 2 mins) - 26th Sep
This release allows landlords or property liaisons to assign themselves as tradespeople and be part of the repair workflow. We're also excited to introduce Fiixit Guides, our new help portal, now accessible from the Fiixit platform!
8 steps
New Release: My Messages, Ticket chat and CSV options (Duration: 3 mins) - 9th Sep
This release introduces a new feature, My Messages, ensuring users never miss important messages shared on their tickets. It enhances ticket chat with a direct private chat option between landlords and tradespeople, and also improves the information included in the My Jobs CSV export.
9 steps