New Release: New ticketing portal and user notes (Duration: 2 min) - 28th July

We’ve taken on board customer feedback and launched a new secure portal that allows tenants to report repairs without needing to create an account. Also Landlords can now add personal notes to each ticket, and we’ve also introduced new sorting options in the My Compliance section.

The new portal requires basic information to verify the tenancy. You can access it through the Fiixit website or as instructed by your property manager.

Frequently Asked Questions

How do I access the new ticketing portal?
The new ticketing portal can be accessed through the Fiixit website or via a link provided by your property manager.
How long is the ticket creation link valid after I receive it via email?
After clicking 'Send Link' on the portal, you will receive an email with a link to create a ticket. This link is valid for 24 hours, allowing you to submit multiple tickets if needed.
What is the 'User Notes' section on landlord accounts for?
Landlord accounts now feature a 'User Notes' section on each ticket, providing a private area for admins to store notes and files related to the ticket.