New Release: Ticket archiving, priority tickets and activity feed customisation (Duration: 2 mins) - 3rd Feb
Tickets older than 60 days are now archived but remain accessible in My Jobs. Users can prioritise tickets in their My Jobs feed and customise activity feed content.
0Frequently Asked Questions
- How long are closed tickets stored for before being archived?
Closed tickets are now automatically archived after 60 days of inactivity. You can access them through the "Closed (archived)" category in My Jobs.
- How do I find archived jobs in My Jobs?
You can retrieve archived jobs by going to the "Closed (archived)" category in My Jobs. You can use the filters to narrow down your search by property, tradesperson, or other criteria.
- What happens when a landlord activates a priority flag on a ticket?
When a landlord flags a ticket as priority, it gets pinned to the top of the job list for both the landlord and the assigned tradesperson, ensuring it gets immediate attention.
- How can I customise the activity feed to show more or less information?
You can adjust the level of detail displayed in the activity feed. To show only the most recent activity on each ticket, click the minus (-) icon. To see all activity, click the plus (+) icon.