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New Release: Email Templates, Tenant Contacts and Trade Emails (Duration: 2 mins) 28th Sep

We've introduced greater visibility of all email templates used in the ticketing workflow, allowing you to add your own wording. We've also added a Tenant Contact field to tickets and emails, and you can now add trades without an email address.

Sep 24, 2026●
Account Customisations has a new design and now includes **Email Templates**0

Frequently Asked Questions

  • Where does my added content appear in an Email Template?

    It is added to the bottom of the main template. Save the template to complete the email customisation.

  • Can I change an existing Email Template customisation?

    Yes. You can edit existing customisations using the same method used to add content.

  • What is the Tenant Contact field used for?

    It identifies the tenant associated with a ticket. It is filled automatically when a tenant raises the ticket, and you can update it at any time.

  • Can I add a Trade without an email address?

    Yes. A Trade without an email address cannot create an account or receive job emails, but can still receive optional job SMS updates.