Tenants: Your guide to Fiixit - (Duration: 5 mins)
Learn how to create an account, add the Fiixit app to your mobile device. and how to report and track the repair. Your Fiixit dashboard offers a clear view of repair and maintenance requests. Easily create tickets, track their progress, comment, and receive important updates from your landlord/property manager.
0Frequently Asked Questions
- What if I need to communicate with my landlord or the assigned tradesperson about a repair?
Once a ticket is created, you can use the "Public Chat" feature to discuss any details with your landlord or assigned tradespeople. Any messages you post in the public chat will notify all relevant parties and appear in their "My Messages" section, accessible from the top menu bar.
- How can I track the progress of my repair request?
Your "My Dashboard" provides a central hub for updates on all repair tickets for your property. You can access ticket stages via status buttons, view the activity feed for updates, and follow progress through the in-progress wheel to completion. You can also see all property tickets directly from your dashboard, filtered by different views, or use the "My Jobs" menu for a complete list.
- What kind of notifications can I expect to receive through Fiixit?
You'll receive job update notifications and your landlord can also use the "Notify Tenant" feature to send you general notifications. You'll receive these notifications via email and can also view them through your dashboard at any time during your tenancy.
- Where can I find help or support if I encounter technical issues with Fiixit?
You'll receive job update notifications and your landlord can also use the "Notify Tenant" feature to send you general notifications. You'll receive these notifications via email and can also view them through your dashboard at any time during your tenancy.
- How do I create a repair ticket using the Fiixit app?
To create a ticket, select the + ticket icon in your title bar from a mobile device. Alternatively, you can select 'Create Ticket' from the menu.
- Where can I track updates on my repair tickets?
Your Dashboard is your hub for updates. From here, you can access ticket stages via status buttons, track updates in the activity feed, and follow progress through the in-progress wheel to completion. All the charts and buttons are interactive.
- How do I communicate with my landlord or assigned tradespeople regarding a repair ticket?
Once a ticket is created, you can use the Public Chat space on the ticket to discuss details with landlords and assigned tradespeople. You can also choose to send chat comments by email.
- Where will I receive notifications about updates and messages related to my repair tickets?
Messages posted in the public chat will notify all relevant parties in My Messages, accessed from the top menu bar. You'll also get app notifications there.